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Three Cheers for Gong!
Updated July 07, 2023

Three Cheers for Gong!

Tracey Solomon-White, M.S. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong genuinely helps me grow as a Customer Success Professional in so many ways. The tips and tricks I have taken away from replaying business videos have helped me tailor my approach to meetings. The ability to refer back to meeting notes (and pick out key moments) are tremendously usual when researching client solutions. The non-invasive, but important prompts to follow up with my clients keep me on point and help me foster trust in my business relationships. Customer Success relies heavily on retention and the basis for retention is trust. I highly recommend integrating Gong into your #techstack to all virtual-client facing professionals.
  • Provide retention tools.
  • Provide useful and applicable feedback.
  • Help teams review videos for training and tips.
  • I don't think I can integrate it with Outlook yet.
  • Retention
  • Growth Opportunities
  • Provides easy reference back to videos for researching when resolving issues.
Gong highlights tips and tricks as well as areas of improvement so you do not have to spend as much time searching for areas of improvement. You are shown the insights and allowed to use your time more efficiently on fixing those concerns.
Gong has shown me the flaws and the high points of my presentations. I can now tailor my meeting experiences and tweak them for added professionalism based on the feedback I get from the insights.
I have been able to scale up using Gong analytics as my true north when reviewing client needs and researching ways to avoid churn and optimize retention.
  • Outreach
Outreach is useful and great for setting up email campaigns and reminders, but I prefer Gong.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Outreach, Okta Workflows (Azuqua), Pendo.io
Gong is great for those working in virtual client-facing roles like Customer Success, Sales, etc. It may not work for those who conduct most of their business in-person.

Using Gong

150 - Customer Success
2 - IT and Sales
  • Customer Success
  • Sales
  • Support
  • Optimizing retention
  • Coaching and training by reviewing videos
  • New Hire orientation examples
  • In other departments
It's the perfect virtual assistant for Sales and CSM.

Evaluating Gong and Competitors

Not Sure
  • Product Features
  • Product Usability
Usability and features are ideal for review, research and ensuring accuracy for follow up.
N/A