Track talk time, deal trends and more!
December 03, 2022
Track talk time, deal trends and more!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We use Gong to record calls and obtain analytics on conversations to further help in training and moving the sales process along with a client.
- Call recording.
- Call analytics.
- Specific word tracking.
- Customer/ prospect interactions.
- Access to my coworkers call history is limited.
- Tracking historical calls.
- Transcriptions can be funky or disorganized.
- It helps me save time and push deals forward.
- It helps me track my deals and align more with pipeline and actual forecasting.
- It positively impacts the training and knowledge sharing with new hires and tenured reps.
- It helps to have a history of performance to better acknowledge praise and accomplishment within reps.
For sales development, this is an invaluable tool to help ramp new hires, provide feedback, build out training modules, track performance, and share best practices for reps as they are cold calling. For more tenured reps and new reps alike, this is a great way to watch back demos and understand areas of improvement/success or dial in on talk tracks that really work with prospects.
The key word tracker really helps teams understand what needs, goals, problems, or questions companies have about our product and space to better personalize outreach on a micro level and marketing campaigns on a more macro/ company level. The talk time tracker and connection rate tracker helps teams understand trends in slower sales periods and inform metrics for reps.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes