Hit the GONG more!
July 31, 2017
Hit the GONG more!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
Used for Call Coaching by our Sales and Customer Success teams. This is what we need to help people get at least 1% better every day by making coaching easier and more strategic.
- Ease of scheduling -- get alerts on specific types of calls and/or have reps send you calls to review.
- Track when "competitors" or "price" issues are at hand and automate coaching for those calls.
- Listen to the calls that matter the MOST vs finding the needle in the haystack.
- Having an app vs the web version would be a big help.
- Sometimes it's tough to track specific words like competitors or redundant words you may want to cut out.
- Better at handling competitor scenarios.
- Saved time with coaching by only focusing on the important tasks and receiving alerts.
- Employee efficiency -- able to handle more calls on their own vs needing peers or managers to help.
It was an organization decision but Gong.io seems to provide a better way to focus on the most important calls or subjects at hand - price, competitors, onboarding, etc - and allows calls to be shared across the teams. The ease of use has lead to more adoption and the coaching has lead to increased efficiency.
Competitor key words
Price
My team's daily calls
Redundant words
Look at the ratio of talking/listening
YES - these reports are EXACTLY what I need.
Price
My team's daily calls
Redundant words
Look at the ratio of talking/listening
YES - these reports are EXACTLY what I need.