An Easy Choice For Sales Teams
March 05, 2020

An Easy Choice For Sales Teams

Nathan Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

Our whole organization uses Gong. It is a great tool that allows us to better understand what we are doing well and where we need to improve when reaching out to prospects and clients.

Pros

  • Easy to Search by Keyword.
  • Locate specific interactions and calls.
  • Two clicks from call to printed transcript.

Cons

  • It's an additional page you have to log into.
  • It is very robust, which can be intimidating if you're looking for simple functionality.
  • It helps me with my call structure.
  • I can listen to/collaborate with peers.
  • As a team it is a huge help in understanding what resonates with prospects.
I have always gotten a response quickly and efficiently. The Support staff is focused on helping us achieve full functionality with their platform.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Outreach, Dialpad, Zoom
For anyone who is contacting clients and prospects on the phone and wants to improve the quality of these interactions.
If your interaction is mostly face to face or email, it wouldn't be worth using. It really helps you dive deep into your calls and quantify what works and what doesn't.

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