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Gong.io is a solid choice to record and review calls
March 05, 2020

Gong.io is a solid choice to record and review calls

Rob Culross | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong.io across multiple departments to capture calls with prospects and customers. With Gong.io auto-joining calls we know that we will never miss a recording or run out of space to store our recordings. It provides a great perspective on calls during the sales cycle as well as calls from implementation. Instead of just reading someone else's notes, you can listen to the exact context of a call.
  • Transcription.
  • Detailed playback with roles.
  • Easy to navigate.
  • Better tagging of calls.
  • Improved transcription.
  • Have AI tagging support more than just sales.
  • Increased efficiency.
  • Improved communication.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong.io has made my life easier when it comes to recording calls, looking for topics, and searching transcripts for keywords that guide me to important sections of a call. It is very easy to record a call as well as listening back to it. I can easily share a full call with a client or part of a call if privacy is needed. I would like to have more control over which future calls to record and what calls I am notified for. Additionally, the search feature could be improved.

Gong Support

When I've needed support or have had a question, it was very easy to contact Gong.io's support and they followed up quickly.