Love for Gong.io
March 05, 2020

Love for Gong.io

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

We use Gong to record all calls with prospects, customers, and employees so that we can review and listen to these conversations after the call. We also use this tool for taking notes and giving each other feedback here within the company. The main business problem it solves is being able to go back and find information that happened in a call.

Pros

  • Seamless product integration.
  • Easy to use.
  • Modern, updated appeal.

Cons

  • Sometimes the recording robot comes in at inopportune times.
  • It is difficult to adjust settings.
  • It is hard to create folders.
  • More accurate conversations with customers.
  • No negative ROI.
  • Employees are careful with what they say in calls knowing they are recorded.
N/A
People are quick to help from the customer support team!

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

It is great if you are recording sales calls or need to provide feedback for employees. It is not appropriate for people who are not in sales and don't need to go back into the account to listen to calls. I would overall recommend Gong.io to all people in sales as it is very useful.

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