Item: Gong
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

At Marketstar it is used for this department and others, but not across the whole org as of yet. Right now, it helps to coach call flow and sales pitches, as well as follow up calls.

Pros and Cons

I love that I get an email before my call with previous calls available to review.
It is easy to search calls from other people on the team to use as reference or training.
When new people start Gong is the first place we send them to get familiar with what's expected.

The search feature for specific words or phrases is rough as the transcripts aren't completely accurate.

Return on Investment

I don't have a lot of insight into this. Although it has helped me improve my pitch and sell more personally.

Alternatives Considered

Chorus.ai

I think Gong is easier to use and with the pre and post-call emails makes better flow and follow up attainable.

Support Rating

I haven't had to get help very often, but when I did, I was able to speak to someone from Gong.io and the issue was resolved quickly.

Key Insights

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

All sales calls are well suited as it has been very helpful for training new people and up-leveling struggling managers. It isn't appropriate to use Gong on internal company calls or calls between Pinterest and Marketstar.

Gong.io makes my work life easier

Overall Satisfaction with Gong.io