Account Executive Review
March 05, 2020

Account Executive Review

Kelley Ployhar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

We record all of our customer calls with permission. We use the tool in many different ways. One of the best uses is for new hires. As a new hire, I was able to log in and listen to my peers call and learn from the best. I've also been able to use the tool to better my performance. My manager and team can listen back to calls and let me know where I can improve.

Pros

  • Areas of improvement.
  • Breaking down the call.
  • Analytics.

Cons

  • It can sometimes mishear things.
  • Searching calls can be a bit difficult.
  • Better organization with the call library.
  • Gong has helped me perfect my talk tracks for customer calls.
  • Gong has allowed me to receive feedback from management.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

I believe Gong is a great tool for all business sizes and industries. It's a tool where everything is recorded, but also capable to better yourself.

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