Overall Satisfaction with Gong.io
Gong is being used by the complete Sales Team. It helps our agents in Sales to understand how they are on the calls and how they can stop making common mistakes commonly to achieve better results! I only started working with Gong last year and it has a very comprehensive database to analyze everything going on over the past few days or months. It shows what you have been emphasized, your talk ratio with your customer, and the best thing is it actually shows comparison via the team or the org.
- In-depth analysis of keywords used during a call.
- Talk ratio comparison between industry standards and peers.
- Coaching provided on calls is amazing and multiple people can comment with a history to view what has been said.
- Calls can be tagged and shared with team.
- Updating calls in Gong quickly.
- Ability to be able to see filters to view colleagues or agents which are not just bottom or top of particular strength.
- An even better user-friendly Interface.
- I am not part of the upper management that deals with this, so I apologize, but I am not sure.
- n/a
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes