Voice of the Customer
March 16, 2020
Voice of the Customer
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
Gong is used primarily by our GTM organization, but has several active users from Product, as well. We use Gong to improve sales coaching and to better understand our customers.
- Comments. Threading conversations in Gong is super easy and allows for discussion to be easily attached to relevant moments in a call.
- Listening. The mobile app is a great way to listen to more calls. It’s basically replaced podcasts as my preferred audio app.
- Mobile app has some hiccups. If you are listening with your phone locked, but want to leave a comment, the audio and/or time stamp often skip when opening the app. Makes it hard to leave the comment at the right spot.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes