GONG did help us
June 15, 2021

GONG did help us

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

In my company, [Gong.io] is being used across the different teams in the sales domain starting from SDRs, BDRs, AEs, SEs, RSMs, Marketing, etc.
The problem we trying to solve with [Gong.io] is to streamline the process of call monitoring, coaching, feedback to improve our customer conversations. But more importantly to gain insights from those conversation analyses, understand the patterns, and course-correct accordingly for the betterment[.]
  • Conversation Transcript
  • Keyword analysis
  • Reporting and analytics
  • More apps to integrate with for example we had to switch from Freshcaller to outreach to use gong.
  • There appears to be a 4-5 hrs lag for calls from outreach to reflect on [Gong.io]. Real time would help for user adoption
  • Coaching and feedback
  • Call scoring and comments
  • Transcript analysis
  • Don't have visibility into the ROI numbers but on a qualitative level there has been a lot of positive impact on the kind of conversation we are having now.

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Did Gong live up to sales and marketing promises?

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Freshcaller, Freshworks CRM (formerly Freshsales), Outreach
In Outbound calls where we try to AB test different openings or elevator pitches[.]
In Sales conversations, [Gong.io] helps to understand the trend in customer conversations and establish a pattern of positive impact and things to avoid.
In Demo conversation, it helps to understand the customer sentiments and see which part of the demo resonates well to the customers.