GONG did help us
June 15, 2021
GONG did help us
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
In my company, [Gong.io] is being used across the different teams in the sales domain starting from SDRs, BDRs, AEs, SEs, RSMs, Marketing, etc.
The problem we trying to solve with [Gong.io] is to streamline the process of call monitoring, coaching, feedback to improve our customer conversations. But more importantly to gain insights from those conversation analyses, understand the patterns, and course-correct accordingly for the betterment[.]
The problem we trying to solve with [Gong.io] is to streamline the process of call monitoring, coaching, feedback to improve our customer conversations. But more importantly to gain insights from those conversation analyses, understand the patterns, and course-correct accordingly for the betterment[.]
- Conversation Transcript
- Keyword analysis
- Reporting and analytics
- More apps to integrate with for example we had to switch from Freshcaller to outreach to use gong.
- There appears to be a 4-5 hrs lag for calls from outreach to reflect on [Gong.io]. Real time would help for user adoption
- Coaching and feedback
- Call scoring and comments
- Transcript analysis
- Don't have visibility into the ROI numbers but on a qualitative level there has been a lot of positive impact on the kind of conversation we are having now.
Do you think Gong delivers good value for the price?
No
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes