GONG did help us
June 15, 2021

GONG did help us

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gong.io

In my company, [Gong.io] is being used across the different teams in the sales domain starting from SDRs, BDRs, AEs, SEs, RSMs, Marketing, etc.
The problem we trying to solve with [Gong.io] is to streamline the process of call monitoring, coaching, feedback to improve our customer conversations. But more importantly to gain insights from those conversation analyses, understand the patterns, and course-correct accordingly for the betterment[.]
  • Conversation Transcript
  • Keyword analysis
  • Reporting and analytics
  • More apps to integrate with for example we had to switch from Freshcaller to outreach to use gong.
  • There appears to be a 4-5 hrs lag for calls from outreach to reflect on [Gong.io]. Real time would help for user adoption
  • Coaching and feedback
  • Call scoring and comments
  • Transcript analysis
  • Don't have visibility into the ROI numbers but on a qualitative level there has been a lot of positive impact on the kind of conversation we are having now.

Do you think Gong.io delivers good value for the price?

No

Are you happy with Gong.io's feature set?

Yes

Did Gong.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong.io go as expected?

Yes

Would you buy Gong.io again?

Yes

Freshcaller, Freshworks CRM (formerly Freshsales), Outreach
In Outbound calls where we try to AB test different openings or elevator pitches[.]
In Sales conversations, [Gong.io] helps to understand the trend in customer conversations and establish a pattern of positive impact and things to avoid.
In Demo conversation, it helps to understand the customer sentiments and see which part of the demo resonates well to the customers.