Great tool for recording and searching old customer sessions for user testing
August 17, 2021

Great tool for recording and searching old customer sessions for user testing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

Our company uses [] for all customer recordings. We have a "notetaker" that automatically joins all non-employee meetings, making it easier than ever to record sessions. If a customer is not comfortable with the recording, we just kick out the "notetaker" from the meeting invite. As a Product Designer, [] has made recording user testing sessions significantly easier. With the transcript tool, finding previous recordings to support projects has been a game changer. Highly recommend this tool to anyone who is looking for an easy way to store sessions for internal purposes!
  • Transcript and search function makes it easy for you to focus on the customer conversation and revisit the session later.
  • With the note-taker automatically joining our meetings, we no longer need to remember to click that extra record session button.
  • If the transcript can appear next to the video vs in a separate page, that will make it a lot easier to use and follow and check for typos.
  • Transcript
  • Search
  • Filters
  • Zoom
We used to store our recordings on Zoom Cloud, but because we already use Google for everything, switching to [] just made more sense.

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[] is great for companies that conduct user research and need an easy way to find customer insights for project briefs and data to back that up.

For companies that deal with a lot of private data (i.e. medical, financial, etc.), I would not recommend [] as majority of your sessions probably should not be recorded.