[Gong.io] changes the way you review calls forever
August 17, 2021

[Gong.io] changes the way you review calls forever

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

[Gong.io] is being used by our entire sales team to track emails and review calls. Having the ability to speed up calls, search by keyword, and also review emails all in one place makes it the go-to spot for everything related to a deal. It makes it easy to provide coaching for newer members of the sales team to get them ramped faster.
  • Transcribing Calls - Makes it easy to search for keywords.
  • Reviewing Emails - Syncing to show all emails grouped by prospect in a user friendly format.
  • Showing Speakers in Calls - Makes it easy to jump around calls to only listen to key parts.
  • Attachments don't show in the emails that are captured.
  • Not all emails are always synced into Gong.
  • Standard users should have the ability to request a call for deletion by an admin within the app.
  • Automatic call recording.
  • Automatic call transcription.
  • Email tracking.
  • Helped speed up the ramp period.
  • Helped provide coaching opportunities.
  • Helped clean up email communications since anyone can see via [Gong.io].
  • Zoom
Briefly used Zoom's internal call recording. Was very basic and rudimentary by comparison. None of the advanced features [Gong.io] offers to the point where it is actually frustrating reviewing calls outside of [Gong.io] at this point. Going forward I think I would find myself coming back to [Gong.io] any time I need to review calls.

Do you think Gong delivers good value for the price?


Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?


Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?


[Gong.io] does a great job of making it easy to review calls. The transcriptions and speaker identification make it easy to find specific parts of a call without having to look/listen to the whole thing. While the user interface is fantastic, the one thing that is missing is the ability to show email attachments.