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Team coaching and collaboration with Gong.io
August 16, 2021

Team coaching and collaboration with Gong.io

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

We use Gong.io across the sales organization both for new business and account/success management.
  • It captures and transcribes my calls automatically
  • It compiles statistics about my calls and suggests where I can improve (asking more questions, talk less and let the customer speak more)
  • It is easy to share the call or cut it and only share a snippet of a call internally and with customers if needed
  • Navigation to specific calls is sometimes confusing
  • Transcription is not always accurate
  • Very sales-focused recommendations, no way to distinguish between a sales call and, say, training
  • Automatic call logging
  • Collaborative way of reviewing and commenting on old calls
  • Conversational analysis
  • Easier collaboration
  • Visibility into team's activities
  • Easy to create a library of good calls on specific topics for onboarding and coaching

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

I am really enjoying using Gong.io. It works great for coaching, both by management and peers. My teammates and I are using the feedback functionality often and offer suggestions for improvement on calls we had together.
I would say that some of their automated suggestions are too generic and geared towards pre-sales. Because I am running a lot of implementation and training calls, too, Gong.io's suggestions for improvement are sometimes not as helpful.