Gong.io review from a new sales engineer
August 17, 2021

Gong.io review from a new sales engineer

Brian Dinh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

I am not exactly sure how Gong.io is being used by the rest of the company but I can tell you how I use it on the solutions consultant team. I started with my company about 3-4 months ago. At the time it was hard learning how to present the software and to learn the types of questions customers would ask. Having those video transcripts allowed me to learn the product faster and to see different ways of presenting. I now have a library of videos that cover a variety of topics. I rewatch those videos whenever I need a refresher on those topics.
  • Gong.io recored the written transcript pretty well. I'm able to read along as I listen to a video
  • Gong.io can create a great library for users to refer back to
  • Gong.io allows other users like my manager to make comments to help improve my game
  • Searching for videos by title is almost impossible (unless I'm doing something wrong)
  • Can't search for users that are in the call, can only search by the host.
  • The ability to record and transcribe video conversations
  • I think it has had a positive increase since I am able to help my sales team sell.

Do you think Gong delivers good value for the price?


Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?


Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?


Gong.io is useful in all situations. I think as a sales tool it is invaluable. It can help a new employee get up to speed faster and it can help veterans learn from their colleagues. It also allows management to listen to calls and provide feedback.