Overall Satisfaction with Gong.io
Our sales and CSM team use gong to record our demos and sales calls for note-taking and developing skills. It helps us to analyze how we are doing and make improvements based on the information provided through Gong.io
- Customer services is speedy and efficient
- A useful tool for sales team which I know rely heavily on for follow-ups and throughout the sales cycle
- Providing additional content that's relevant to me as a salesperson
- I find the sound quality isn't always great
- Being able to score team members calls directly (which we do each week)
- Ability to share recordings with prospects for other team members who couldnt join the calls
- Analytics like the amount that the AE speaks vs the prospect
- Improvements in hosting demos
- Visibility into how other AE's are hosting their calls - Great learning tool
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes