Gong.io Makes Reviewing Calls Simple
Overall Satisfaction with Gong.io
At GoCanvas we use Gong.io on both pre- and post- sale teams to record conversations and gain insights. As a Manager I'm able to quickly assess success metrics such as Interactivity and Longest Customer Story across my whole team. By listening to calls I'm also able to identify coaching opportunities and skill up our reps to focus on delivering value in their conversations, which leads to additional sales opportunities.
Pros
- Record Calls.
- Transcribe Calls.
- Provide Metrics.
Cons
- Customer Success seems to be missing a personal touch.
- Support through the website missing a personal touch.
- Requires integration with video conferencing software to deliver most value.
- Call Recording.
- Call Transcription.
- Team and Individual Metric Tracking.
- Saving money in the time it takes to review calls.
- Enabling a focus on value leading to additional sales opportunities.
- Skilling up reps on their talk tracks to enable cross-sell/up-sell.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes
Comments
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