Gong.io Makes Reviewing Calls Simple
February 10, 2022

Gong.io Makes Reviewing Calls Simple

TJ Fredrick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

At GoCanvas we use Gong.io on both pre- and post- sale teams to record conversations and gain insights. As a Manager I'm able to quickly assess success metrics such as Interactivity and Longest Customer Story across my whole team. By listening to calls I'm also able to identify coaching opportunities and skill up our reps to focus on delivering value in their conversations, which leads to additional sales opportunities.

Pros

  • Record Calls.
  • Transcribe Calls.
  • Provide Metrics.

Cons

  • Customer Success seems to be missing a personal touch.
  • Support through the website missing a personal touch.
  • Requires integration with video conferencing software to deliver most value.
  • Call Recording.
  • Call Transcription.
  • Team and Individual Metric Tracking.
  • Saving money in the time it takes to review calls.
  • Enabling a focus on value leading to additional sales opportunities.
  • Skilling up reps on their talk tracks to enable cross-sell/up-sell.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong.io allows me to review calls with ease, listening for key buying signals and coaching my reps on their talk tracks. By transcribing the calls Gong enables me to search across any calls made by my team for these signals and offer feedback to the team as a whole on how the metrics look, calling out successes and coaching through opportunities for improvement.

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