Item: Gong
Rating: 9
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

We use Gong.io for sales calls to record and track calls. We are able to share call recordings, skip to specific call snippets and use Gong.io metrics to find areas of calls within longer recordings, so we don't spend an hour listening to a recording when we just need to share a few minutes of the recording.

Pros and Cons

Pros

Analyze call recordings
Show call details and points of interest
Share calls and presentation materials from calls

Cons

Not able to rate calls or tag them (would be nice to have a folder of all IT calls, for example)
It integrates with Salesforce but doesn't always transfer all the activities
Notes on a call - when listening to a recording, we typically have notes on a separate doc, but if there were sticky notes or comments available, we could share a feed style commentary

Return on Investment

Helped with sales collaboration
Helped us identify sales opportunities

Usability

I was never formally trained on Gong.io, and I am able to get all the information I need out of it.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Other Software Used

Adobe Marketo Engage, Salesforce Lightning Platform (formerly Salesforce App Cloud), Sendoso

Likelihood to Recommend

If you have a large sales team, Gong.io is very helpful. Especially for remote workers who don't always hear their colleagues' phone conversations for learning and development. It makes it very easy to create snippets to save time but also provides detailed information about topics covered and who was speaking throughout the call.

Comments

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Gong.io Also Good for Marketers!