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Google Authenticator: A Simple, Secure Solution to Business 2FA Needs.
April 28, 2022

Google Authenticator: A Simple, Secure Solution to Business 2FA Needs.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Authenticator

MFA is required for all web-delivered systems/services at the company. With the shift to remote work, we were more dependent on users' own devices than in the office. As such, we needed flexibility in the authenticator apps they used. Google Authenticator is trusted, and well known, and some users in the organization were already using it for their own personal use cases. It was an easy fit, while directly addressing the security needs of the organization.
  • Ease of use - users find it simple and intuitive to use.
  • Lightweight - it's not a bulky app.
  • Secure - it's trusted to stay up to date using the latest security protocols, etc.
  • The UI could be prettied up a little - adding logos/icons to match the services.
  • More flexibility to rename and reorganize the codes/accounts would be beneficial.
  • "Favoriting" certain codes would make access easier - perhaps via 3D touch, say.
  • Simplicity - the easier it is the better for the users, and the more secure our environment is.
  • Security - obviously this is critical and it meets all my requirements.
  • Lightweight - nobody wants to be forced to download a clunky, overweight app onto their personal device.
  • Improved security - via the enablement of 2FA practices.
  • Reduced frustration due to the flexibility I spoke about earlier. I.e., by giving users a choice as to which application they use on their personal devices, you increase adoption and angst about work/personal mixing.
  • It has boosted trust in the security practices of the organization. Google is a well-trusted brand when it comes to security.
First, Google Authenticator meets the security requirements which should be considered "table stakes". Second, simplicity is critical. Many users don' understand why they are setting up MFA (or they just don't care), and so adding additional complications to their day-to-day is always challenging. When it is simple, it makes life a lot easier. Finally, trust (due to the brand name recognition, primarily) removes any notion of "what is this?" that the user may have from being required to install something on their personal device for work purposes.

Do you think Google Authenticator delivers good value for the price?

Yes

Are you happy with Google Authenticator's feature set?

Yes

Did Google Authenticator live up to sales and marketing promises?

Yes

Did implementation of Google Authenticator go as expected?

Yes

Would you buy Google Authenticator again?

Yes

It is supported by virtually all cloud-based software applications for business. I am happy to allow users to use this in addition to other authenticators. Certainly, if your business is in the Google cloud it makes sense, but my approach to the remote/virtual work world these past couple of years has been structured flexibility. Leaving some choice up to the users for their own comfort, particularly when they are using their own devices. I cannot think of a scenario where it is less appropriate - perhaps where you run the risk of "app sprawl". I.e., where you are requiring users to handle multiple authenticators (which can happen with certain pieces of hardware) you may want to encourage consolidation into one to avoid frustration.