From direct messaging to group conversations, Google Chat is heads and shoulders above the rest.
May 05, 2022
From direct messaging to group conversations, Google Chat is heads and shoulders above the rest.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Chat
It provides our organization with the ability to quickly and efficiently communicate and collaborate in a remote work environment. We use it to share best practices, to quickly provide peers within our specific workgroups with quick answers to complex questions, and to partner with each other in a consultation manner to provide a better customer experience. All of our departments (from eCommerce to B2B to B&M Sales) use it across departmental lines and sometimes within specific groups.
- Create internal/operational efficiencies.
- Enhance decision making.
- Improve business process agility.
- Improve customer relations/service.
- Text boxes have an aggravating way of resizing itself.
- Inability to dock the conversation list.
- Conversations can jump around quite often.
- Searching for specific instances or keywords sometimes is not efficient.
- Free flow of ideas which can be both positive and negative.
- Quick answers to complex questions.
- Fosters a spirit of collaboration in mid to large sized organizations.
- Can sometimes twist off into topics that take away from productivity.
- Skype for Business (formerly Lync) and now part of Microsoft Teams
Our organization uses the entire Google Suite of products, so the integration with Google Drive and especially Gmail made this decision a "no brainer". In canvassing most of our employees, many of them had more experience using this product as opposed to Skype, and the feedback was overwhelmingly positive.
Do you think Google Chat delivers good value for the price?
Yes
Are you happy with Google Chat's feature set?
Yes
Did Google Chat live up to sales and marketing promises?
Yes
Did implementation of Google Chat go as expected?
Yes
Would you buy Google Chat again?
Yes