Google cloud contact center AI- welcome to future world.
June 21, 2022

Google cloud contact center AI- welcome to future world.

Mukul Sandhu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Cloud Contact Center AI

It is used for customer service under the ISNT function to resolve frequently occurring problems in day-to-day business life, that can be solved without an actual human being helping to solve them. Just pick out of listed problems and get the issue resolved. In case it doesn't help, it will automatically lead to some human expert in that case.
  • Supporting numerous projects.
  • Workload simultaneously.
  • Shared infrastructure.
  • Relatively fewer global data center than competition.
  • It helps in quick resolution of issues.
  • It saves time and human efforts.
  • It increases the reach.
Google cloud is the obvious choice over others because it is handier, has more features, more powerful tool to use in daily life. You can always take advantage of Google over others. Google Cloud can be synced with numerous other platforms and can be worked out easily without a lot of effort.

Do you think Google Cloud Contact Center AI delivers good value for the price?

Yes

Are you happy with Google Cloud Contact Center AI's feature set?

Yes

Did Google Cloud Contact Center AI live up to sales and marketing promises?

Yes

Did implementation of Google Cloud Contact Center AI go as expected?

Yes

Would you buy Google Cloud Contact Center AI again?

Yes

I would say it is nearly perfect AI, but I rated it 9 out of 10 because there is always scope for improvement. Though, I didn't find any problem since I am using it. But, it would inappropriate to say it doesn't have any defects. It would be great if the global center increases.

Google Cloud Contact Center AI Feature Ratings

Agent dashboard
9
Validate callers
10
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
10
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
9
CRM software integration
10
Inbound call routing
9
Omnichannel inbound routing
9
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
9
Customer interaction analytics
10