Google Forms Review
December 13, 2019
Google Forms Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Forms
Primarily, we have been using Google Forms in the absence of any kind of separate paid software to generate warm leads out of our prospective customers through the help of SMS and email campaigns. Also, it is utilized to conduct internal surveys for employees and kind of data collection, feedbacks, etc. from internal teams and customers alike.
- Google Forms is very easy and simple to set-up for new employees and the learning curve is steep, unlike other software options.
- It is also quite simple for customers to use, by default most people have Google email IDs that help in getting customers data in a frictionless manner.
- There can be a user guide or option to assist users to set-up forms.
- They can introduce more options to limit the data entered by the end customer who fills up forms so that data accuracy is higher.
- It has reduced the cost incurred in other resources which brings down the overall ROI for the process by at least 12% to 15%.
- It has led to reduced inefficiencies in capturing data from the cheap labor employees who fail to capture accurate information since in this case customers themselves fill in the data, this has reduced our TATs by 2 days and improved efficiency.