Item: Google Forms
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Google Forms to collect information from our constituents, both internally and externally. Examples include registration forms for events, surveys to generate feedback, and recording metrics and goals. Google Forms allows us to quickly create a clean and beautiful medium to gather information in an easy and familiar format. We love how we can customize questions and the branding to match our style guide. Google Forms is easy to use and train others to use.

Pros and Cons

Easy to create forms and easy to fill out forms
Viewing response data is clear and simple
Integration with Google Drive

Edit view limits the questions as seen by viewers. The view function is nice to toggle between to see what the question will look like, but the edit view of some questions (like checkboxes) is confusing for the editor.
It would be wonderful to be able to assign responses to go to specific users. The user needs to go into the responses section and select the option to receive notifications, versus the owner of the form being able to do that.
Having a dependency feature for questions (in addition to sections) would be very helpful, so that if a question is answered a certain way, another question appears.

Return on Investment

High positive impact and return of investment; easy to use and seamlessly integrated with current Google Drive and Suite
Ability to create surveys on demand and quickly, saving time and energy
Easy to train others in using Google Forms so that there is not a bottleneck of knowledge

Alternatives Considered

We have also used FormAssembly, which is far more advanced with security, analytics, and functionality, but is also more expensive and takes a greater resource investment to train others to use. While FormAssembly can provide a lot more features, and is definitely the better choice for more complex surveys, forms, and applications, Google Forms is a very approachable and easy to use platform. We would recommend Google Forms for smaller businesses with simpler processes, and everyday use for any organization.

Key Insights

Do you think Google Forms delivers good value for the price?

Yes

Are you happy with Google Forms's feature set?

Yes

Did Google Forms live up to sales and marketing promises?

Yes

Did implementation of Google Forms go as expected?

Yes

Would you buy Google Forms again?

Yes

Other Software Used

FormAssembly, Zoom, Concur Travel and Expense

Usability

Excellent usability. Easy to use and master, easy to train others to use. Simply and clean interface, enough features to satisfy most needs, especially for smaller organizations and everyday needs. Highly recommend for all modern knowledge workers to be sufficient in using, as it can provide a great way to collect information from a variety of constituents. Google Forms is a standard form used across many industries, and has proven to be accepted and trustworthy.

Support Rating

We have rarely if ever needed support for Google Forms. It functions well and is very intuitive. If there are any questions or concerns, the forums and support articles about Google Forms are easy to find and understand. Because Google Forms is so widely known, it is easy to find help and provide solutions to any issues.

Likelihood to Recommend

For most forms, Google Forms is an excellent choice. Only if you are looking for a bit more complicated survey questions and dependencies is Google Forms not a good fit. Google Forms is very accessible to most people and can be easily incorporated into workflow. Training is very straightforward and the user interface is very navigable. Google Form is clean, simple, and trusted.

Google Forms, Easy for All from A to Z

Overall Satisfaction with Google Forms