Item: Google Forms
Rating: 10
Author: Anomita Chandra

Use Cases and Deployment Scope

Google Forms is used by the consulting and data engineers team. Recently, we built a Google form to go out to our customers to ask for reviews after a service was provided to them. It helped us to understand the various reasons for decline in customer retention.

Pros and Cons

Google Forms helps to record and save the responses a user gives.
The options for radio buttons, multiple selection, fill in, etc. helps in forming different types of questions and covers a wide scope.
Recently, as a fun event at work, we had to send out Google forms to the employees. It had some great images to add for extra information related to the event.

I would like it to be more customizable (e.g., change in font, templates, editing options, addition of images, etc.
I would like if we could share just a PDF file instead of the link to record responses.
A security to check if a person is not filing the form multiple times for benefits.

Return on Investment

Google forms are easy to prepare, so they are used across the organization for various purposes.
Google Forms has helped us to reach and gather data for the problems my organization was facing. We could make improvements within a quarter and the changes were remarkable.
Google Forms is compatible with multiple software, so it was easy to use the data collected in various analytical tools.

Alternatives Considered

SurveyMonkey, GetFeedback, by SurveyMonkey and SkillSurvey Reference (formerly SkillSurvey Pre-Hire 360)

I selected Google Forms because of its efficient and quick customer service. I had used other platforms earlier and had trouble connecting with their team for issues.

Key Insights

Do you think Google Forms delivers good value for the price?

Yes

Are you happy with Google Forms's feature set?

Yes

Did Google Forms live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Forms go as expected?

Yes

Would you buy Google Forms again?

Yes

Other Software Used

Microsoft Power BI, Microsoft Access, Microsoft Azure

Usability

Google Forms is widely used at colleges, offices, and factories. It is a way to efficiently collect and store data safely.

Support Rating

Google Forms has dependable customer service. For starters, most of the solutions to issues are easily available online. If that doesn't work, you can set up a meeting with the team or call them for help.

Likelihood to Recommend

Google Forms is well suited for surveys, consulting, RSVPs to events, etc.
Google Forms is not suited for surveys or studies where incentives are involved, as a person can use multiple email IDs to take the benefit.

Google Forms helped my organization to increase profit!

Overall Satisfaction with Google Forms