Easy IM feature for organizations who use G Suite
April 08, 2021

Easy IM feature for organizations who use G Suite

Atilla Vekony | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts (Classic)

Google Hangouts (Classic) is currently being used for instant messaging with colleagues while we are in the Gmail interface. Occasionally it's used as a mobile app. Since we are using G Suite, it is a convenient way to communicate while we are in the Gmail interface.
  • It is convenient for sending quick messages to contacts who have Gmail accounts.
  • It is available as an app and is a good instant messaging alternative that uses data, not minutes.
  • The interface is not as slick as other apps. It feels like it has been abandoned by the developer.
  • You cannot customize the look and feel of it, in case that is important.
  • It is free
  • It is part of G Suite
  • It is tied to a Google account
  • It saves time when communicating with colleagues.
Google Hangouts is more readily available based on the fact that it is part of the Google family, however, ease of use and convenience would make me want to prefer WhatsApp Business or Teams.

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

No

Did Google Hangouts (Classic) live up to sales and marketing promises?

No

Did implementation of Google Hangouts (Classic) go as expected?

Yes

Would you buy Google Hangouts (Classic) again?

Yes

Google Hangouts is a quick and convenient way to communicate via instant message with someone who has a Gmail account but otherwise would not or has not created an account with any of the more popular applications like Messenger or Whatsapp. It is especially useful for organizations that are on G Suite, as all members will instantly have Hangouts available to them. Therefore, I would recommend it for internal use as well as for use with family.

Google Hangouts (Classic) Feature Ratings

Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
8
Instant messaging
8
Mobile app for iOS
9
Mobile app for Android
9