Big fan of Google Hangouts (Classic), enhances communication while working remotely
April 13, 2021

Big fan of Google Hangouts (Classic), enhances communication while working remotely

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts (Classic)

Google Hangouts (Classic) is used mostly for intra-departmental communication, especially during the year-plus of remote work thanks to COVID-19. It is more efficient and quicker to use than phone calls or emails, and helps keep our team connected. Easy to see when colleagues are available and works well on both computers and mobile devices.
  • Quick, casual chats
  • Easy to use and non-intrusive
  • Archived chats are searchable, for reference
  • Seamless UX across all devices
  • Wish it was easier to search previous chats on the mobile app
  • Custom away messages would be helpful
  • Occasionally face a lag with the mobile app, showing notifications at a delay
  • Quick, immediate communication
  • Casual but able to be documented for future reference
  • Makes remote work easier
  • No added cost
  • Increased ease of communication
  • Easy access on computers and mobile devices
I prefer Google Hangouts (Classic) to Microsoft Teams and Zoom, in terms of ease of use. It is quicker to use than setting up a Zoom room, for example. I always have the tab open in my browser and get pinged when colleagues chat me. Same with the phone app - I have it on during business hours and sign out at the end of the work day.

Do you think Google Hangouts (Classic) delivers good value for the price?


Are you happy with Google Hangouts (Classic)'s feature set?


Did Google Hangouts (Classic) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Hangouts (Classic) go as expected?

I wasn't involved with the implementation phase

Would you buy Google Hangouts (Classic) again?


Zoom, Google Drive, Microsoft 365 (formerly Office 365)
I am a huge fan of Google Hangouts (Classic) because it allows for more casual inter-office communication, especially when my entire team has been remote for over a year due to COVID-19. It's less formal than typing out an email or picking up the phone, basically replacing a quick walk down the hallway! It's easy to search past chats for reference and it's extremely user-friendly - there is virtually no training required, which is helpful for our less tech-savvy colleagues.

Google Hangouts (Classic) Feature Ratings

Not Rated
Video conferencing
Audio conferencing
Video screen sharing
Instant messaging
Mobile app for iOS
Mobile app for Android