Item: Google Hangouts (Classic)
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Google Hangouts (Classic) is used by my entire organization. When people want to quickly connect with or without a webcam, we set up meetings within Gmail's scheduler with the link to the hangout.

Pros and Cons

Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
Google Hangouts (Classic) is much easier to use than its competitors.
Google Hangouts (Classic) have [a] good connection time and there are few glitches.

The quality of the visuals is not always great. Seems like what is displayed is always dark.
We typically use Google Hangouts (Classic) with only a small group. For some reason, it's not the preferred choice for a long list of attendees.
I am not aware of background feature[s] within Google Hangouts (Classic)(for example, overlay of pictures or backdrop of a city, etc.)

Most Important Features

Ease of use
Clear connections, both audio and visual

Return on Investment

This may have changed, but when I was using google hangouts often, there lacks an array of backgrounds
This may have changed, but I am not aware of recording features

Google Hangouts (Classic) is better than those two competitors if you want [the] ease of use within Gmail. One does not need to go to a separate site to set up a meeting. You just select the link to add the Google meeting link within the scheduler.

Key Insights

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

Yes

Did implementation of Google Hangouts (Classic) go as expected?

I wasn't involved with the implementation phase

Would you buy Google Hangouts (Classic) again?

Yes

Other Software Used

Zoom, Cisco Webex Calling

Likelihood to Recommend

Google Hangouts (Classic) [are] well suited for meetings that are set up within Gmail. It is good for screen sharing. Since it's so easy to set up, one can set up a meeting without much hassle and good for impromptu meetings as well.

Google Hangouts - Good connectivity, audio/visual quality, and best of all ease of use within Gmail Calendar

Overall Satisfaction with Google Hangouts (Classic)