Google Search Appliance is efficient but support is unavailable
January 18, 2020

Google Search Appliance is efficient but support is unavailable

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Search Appliance

It is being used by the sales department to search for shared files and websites used on a daily basis. It keeps our business organized and we are able to work faster and more efficiently. The search feature is easy to use and all of our sales team uses it daily.
  • Organizes
  • Fast search
  • There isn’t any support for GSA anymore.
  • It’s very expensive.
  • Not easy to train new team members on it.
Google no longer provides support for GSA. Unfortunately, if you’re having issues then you will not get the support needed. This is a huge issue that will need to be considered when using this system. They should still offer a contact number for users of GSA that still need assistance.

Do you think Google Search Appliance delivers good value for the price?

No

Are you happy with Google Search Appliance's feature set?

No

Did Google Search Appliance live up to sales and marketing promises?

Yes

Did implementation of Google Search Appliance go as expected?

Yes

Would you buy Google Search Appliance again?

No

Well suited as a website search solution. It’s not appropriate for new team members to use because it can be hard to learn the ins and outs of the admin interface. We only ask that new team members to use it once they are fully versed in using the GSA.