Item: Google Surveys
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Google Surveys allows us to quickly and efficiently poll our franchise system to gather their feedback on areas such as franchisee satisfaction, desired new tools to improve their business, etc. We then use this data to showcase how we hear their feedback and implement solutions that meet their needs each year.

Pros and Cons

Efficiently aggregates survey responses.
Provides visually appealing results.
Allows you to reach the audience you want.

The way survey questions are designed could be more robust.
Data is not analyzed in real-time.

Return on Investment

We identified that more than 80% of our system desired more sales related tools.
We found that more than 75% of our franchisees wanted more financial insight into their business.

Key Insights

Do you think Google Surveys delivers good value for the price?

Yes

Are you happy with Google Surveys's feature set?

Yes

Did Google Surveys live up to sales and marketing promises?

Yes

Did implementation of Google Surveys go as expected?

Yes

Would you buy Google Surveys again?

Yes

Other Software Used

ZoomInfo, ZoomInfo Engage (Tellwise), QuickBooks Online Advanced

Usability

Google Surveys is very user-friendly. The learning curve is little to none for successfully implementing this tool. It has many customizable options for building out the survey that best meets your individual needs. The UI/UX experience is great. The analytics reporting is robust and very easy on the eyes.

Support Rating

Google Surveys has a world-class support team. If you have any questions you can reach out to support and gain additional insight on how the product can meet your needs. As part of Google, the support team is very reliable. Our team has not had any issues reaching support and having a quick resolution turnaround.

Likelihood to Recommend

Google Surveys has been extremely effective for us to gather real data from our people regarding their level of satisfaction, requests for new tools & technology, and feedback on our annual conferences. The tools have been an excellent reference point for us to refer back to real responses and showcase how we are launching initiatives to meet the needs of our people.

Top notch tool for gathering the data you need

Overall Satisfaction with Google Surveys