Great product (Free version) - Eliminate giving out your cell #
September 04, 2019

Great product (Free version) - Eliminate giving out your cell #

Paul Lipman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

I am a sole proprietor, so I use it quite a bit. One of the major reasons I started to use it was because I could use it on my cell phone and not have to give out my cell number. I can redirect the number to ring on my computer, my home or my cell. I initially used it as my office number as well.
  • Portability - can send calls anywhere.
  • Voice quality - great sound. Rarely an issue.
  • Text to speech - Does a fairly good job.
  • I use it as a replacement number for my Android cell phone. This way if I ever need to change my cell #, I still can be reached.
  • Text to speech needs improvement
  • The removed the call feature and use hangouts instead. Not a good feature. (I don't know if the enterprise version has improved on this or not)
  • Sometimes the calls don't go through, but it could just be my carrier.
  • For me, it is a free service - not using enterprise version yet
  • Limited capabilities - such as call park, transfer
  • One number!
My version has limited capabilities - Voice Dialer was phased out for Hangouts :(
I've never used [support].
RingCentral made me mad for over a year - I couldn't get calls through from certain area codes. Took them a year to figure it out. I switched out.
FluentCloud is what I also use for now. They have great customer service and a lot of features, including voicemail drop, which I think is great!
  • Great for forwarding to cell phone, or answering anywhere in the world on VOIP
  • Not sure if enterprise supports more than just basic call functionality, as I don't have that yet.
  • Free alternative (or almost free) to paying for a business line

Google Voice Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
3
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
1
Call recording
3
Call park
6
Call screening
4
Message alerts
4
Video conferencing
5
Audio conferencing
5
Video screen sharing
5
Instant messaging
5
Mobile app for iOS
Not Rated
Mobile app for Android
8