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Have Used Google Voice since 2009
September 05, 2019

Have Used Google Voice since 2009

Andy Ryan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

Started with Google Voice in 2009 to have a local phone number. Over the years I've used it as a voicemail box, text messenger and international calling number. I had it linked to my personal number, used it as a business number, and had it linked to Google Hangouts to make international phone calls. I used it for call screening and to transcribe voice messages.
  • Transcribes voicemail
  • Links to another phone number
  • Spam Filtering
  • The web interface is really basic. It could use a design spruce up.
  • I think Google under promotes Google Voice and people don't know it's a product they can use.
  • Would like to be able to easily move phone numbers around on accounts we own.
  • I've been using the free version for 10 years and it's worked well for me. Definitely a good ROI.
I've never had to contact support for any issues with Google Voice. Google in general has been very good to me when I've needed support from their other products. So I can assume that they would be great supporting any issues I had with Google Voice, which I haven't had an issue yet.
I think for small businesses that need an "office" phone number, Google Voice is the perfect solution. You can get a local number and have it ring any other phone number, whoever picks it up first gets the call. This is great for someone who has a partner or an admin person that will answer the "office phone". You can call screen so that you know it's a business call. All the features such as text messaging, voicemail transcription and international calling are all great features.

Google Voice Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
10.0
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
10
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
7.0
Mobile app for iOS
Not Rated
Mobile app for Android
7

Using Google Voice

It's very easy to use. It takes a little work to get it all set up the way you like. If you give our your Google Voice number and your personal number to someone and they have both saved in their phone, it kind of messes things up if you decide to change settings. For instance I had someone calling me on the Google Voice number when I had the notifications turned off because I used it as a work number.