Google Voice - a good solution for some of the needs
April 02, 2021

Google Voice - a good solution for some of the needs

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

Google Voice is used as a local phone number for customers in the US. It is mainly used by the sales department as a way to connect with customers in the US, so the customers can easily contact us. Google Voice is also used as a low cost solution for long distance calls.
  • Easy to use
  • Can call almost any phone in the world
  • Available in all of the user's devices (phone, tablet, computer)
  • Good connectivity
  • Transcribes voicemail
  • US phone number only, there is no solution for other countries
  • A little expensive for one user
  • Call rates are high for some of the countries
  • Not available in all of the countries
  • Easy visibility for all members of the team
  • Low cost per user
  • Flexible usage, saves time and logistics
Google Voice is easier to use, but in Skype you can have local numbers in different countries (not only in the US).
Skype call rates are lower than Google Voice's rates for non-US numbers, check the rates according to your predicted usage.

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

No

Did Google Voice live up to sales and marketing promises?

Yes

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Google Voice is a good solution if you have a few US employees that need a local US phone the mostly use it for calls in the US. It is less appropriate is you're not located in the US or if your customers are not in the US.

Google Voice Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
8
Directory of employee names
Not Rated
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
8
Video conferencing
Not Rated
Audio conferencing
8
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
8
Mobile app for Android
8