Item: Google Voice
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

My department uses Google Voice on a daily basis. We send texts and calls out to our employees to solicit their availability for jobs we have available. We have it set up on our work phones as well as on our computers so we can all see the same messages and whoever is available will respond. It allows for all of us to have visibility to see if a text was responded to, so that no texts go unnoticed or get answered twice by multiple people. It also allows us to keep all of our employee text correspondence in one place!

Pros and Cons

Easy accessibility
Available on computer and phone

There is a text limit (number gets shut down if too many texts go out)
No customer service support

Return on Investment

Positive - Quicker workflow in solicitation
Positive - Easy visibility for all members of the team

Alternatives Considered

Google Voice has the best interface, and is the easiest to use of all the phone services out there. It also is free! We love Google Voice because it gives us a free phone number that many people can use, so my entire team can have one unified number that employees can call and we can have visibility on. It works great on phone and computer as well. It doesn't get glitchy, and links to your other Google apps in Google Drive. Overall, it's our favorite solution for employee solicitation.

Support Rating

They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.

Key Insights

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

Yes

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Other Software Used

monday.com, Slack, Google Drive

Likelihood to Recommend

Google Voice is well suited for a team that would like its employees to text/call one number. When an employee confirms for a shift, or is running late, everyone on my team sees it, but only one person needs to respond. It's very helpful to have that visibility, especially so that everyone on the team knows that texts/calls are being responded to. It can be an issue however when an employee wants to speak to someone directly on the team, and tries calling that number only to get someone else picking up. But usually, we just direct the employee to that specific person's direct phone line, as the Google Voice number is not the phone number associated with the phone.

Google Voice is Free, Easy, and Necessary!

Overall Satisfaction with Google Voice