Great service with one annoying flaw!
January 06, 2020
Great service with one annoying flaw!
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Voice
It is being used by our department, to communicate with our crew. It addresses the business problem of speed of communication, as people commonly take a much longer time to respond to emails than they do text messages, and our line of work commonly relies upon quick and efficient communication.
- When you begin to send a message, and you put in that person's name, your whole prior conversation with them automatically fills in.
- Enabled to have a large amount of saved contacts.
- Once one selects a message, one is unable to mark that message as unread again.
- There is no system for flagging messages to respond to them later, or as mentioned above, marking them as unread.
- It has proven invaluable indirectly communicating with our crew quickly and efficiently.
- Due to its drawbacks, we have seen a negative impact in our overall business objectives in the time that we have spent in trying to find another service that does what we need better than Google Voice. I have not found that yet though!
Google Voice and Dialpad, I believe, are a very equal match, and we chose Google Voice due to only a small amount of interface differences that made a difference in the service's functionality. Also, we had used google voice for a long time before Dialpad, so making the transition was difficult. The main downfall of our using Dialpad was that the text of all of the conversations you had with someone did not pop up automatically when you went to send them a message. What you had sent them before only popped up once you had sent them your message. That is the case unless you look up the person's name and profile and then select to send them a message from there, which works fine and is fast, but not as fast as just clicking the send a message button and typing their name.
Do you think Google Voice delivers good value for the price?
Yes
Are you happy with Google Voice's feature set?
Yes
Did Google Voice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Google Voice go as expected?
Yes
Would you buy Google Voice again?
Yes