Amazing phone solution for any business
February 22, 2020

Amazing phone solution for any business

Allison Chaney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Voice

We use Google voice so each employee has a dedicated number to use on marketing materials. It makes it easy to integrate with an existing phone, so there is no need for expensive equipment. It also allows us to have a professional number that can be kept separate from the personal numbers of each employee.
  • Free
  • Easily integrates with existing services.
  • Limited local numbers available.
  • Voice to text functionality isn't always accurate.
  • No overhead with expensive service or equipment.
  • No way to forward number if you shut it down.
I've used in-house systems at other agencies and they went down all the time, were not reliable and were extremely expensive.
I haven't had much luck getting questions answered about technical issues unless I am able to find something in the online support forums. There's no easy way to just reach out to GV for support.

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

Yes

Did implementation of Google Voice go as expected?

I wasn't involved with the implementation phase

Would you buy Google Voice again?

Yes

Google Voice is great for small businesses, to establish a dedicated phone number and a presence, without needing to use personal phones or invest in a lot of expensive equipment or phone plans.

Google Voice Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
8
Call recording
7
Call park
Not Rated
Call screening
1
Message alerts
8
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
5
Mobile app for iOS
Not Rated
Mobile app for Android
8