Hmmmm Yes and No
April 15, 2021

Hmmmm Yes and No

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the typical features, such as transfer ability, holding, conferencing, connected quickly, no real complaints. There didn't seem to be any lagging when connecting to the other caller. It's easy to use and understand.
  • Connects quickly with no real lag time
  • Easy to use and implement
  • Compatible with my calendar
  • Only room for improvement is that it is pricier than others. Kind of expensive compared to their competitors. Not bad for an individual but when you have 50 callers it gets really pricy.
  • Positive impact when it comes to ease of use and implementation
  • Negative impact when it comes to cost per user
FluentCloud/FluentStream is what we ended up using for our business. It too is easy to use, a little tougher to integrate, but not bad at all, and much cheaper. Does everything I need it to do. I would switch to Google Voice if it was cheaper as I use all the other Google products.

Do you think Google Voice delivers good value for the price?

Not sure

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

Yes

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Google Voice is well suited for most businesses I would think on a daily level, but not for a call center type atmosphere. When you have 50 to 100 callers using it and will typical call center attendance issues, paying their per user fee doesn't make sense. If I were a sole proprietor or just a few employees I would use this program above all other and would highly recommend it. But I would not recommend for a call center.

Google Voice Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
8
User templates
4
Call reports
10
Directory of employee names
10
Answering rules
9
Call recording
10
Call park
8
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
10