Hmmmm Yes and No
April 15, 2021
Hmmmm Yes and No
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Voice
We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the typical features, such as transfer ability, holding, conferencing, connected quickly, no real complaints. There didn't seem to be any lagging when connecting to the other caller. It's easy to use and understand.
- Connects quickly with no real lag time
- Easy to use and implement
- Compatible with my calendar
- Only room for improvement is that it is pricier than others. Kind of expensive compared to their competitors. Not bad for an individual but when you have 50 callers it gets really pricy.
- Positive impact when it comes to ease of use and implementation
- Negative impact when it comes to cost per user
FluentCloud/FluentStream is what we ended up using for our business. It too is easy to use, a little tougher to integrate, but not bad at all, and much cheaper. Does everything I need it to do. I would switch to Google Voice if it was cheaper as I use all the other Google products.
Do you think Google Voice delivers good value for the price?
Not sure
Are you happy with Google Voice's feature set?
Yes
Did Google Voice live up to sales and marketing promises?
Yes
Did implementation of Google Voice go as expected?
Yes
Would you buy Google Voice again?
Yes