A formerly great service that has really fallen off.
February 11, 2022

A formerly great service that has really fallen off.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

G Suite Essentials

Overall Satisfaction with Google Workspace Essentials (formerly G Suite Essentials)

It has worked well for us through the years. Recently, in my experience, we have had more and more issues syncing between users and integrating with other products. Now it appears the platform is going to be subscription only. We will not be continuing to use, in my opinion, a lesser product AND pay more. Until the past year or two, I have been a HUGE fan of Google Workspace Essentials. I would have highly recommended it until recently.
  • Convivence
  • Price (until recently)
  • Recent price hike
  • Integration
  • Email sync time
  • Has worked well until recently.
We have started to use Smokeball Legal Software as opposed to Google for many of our chat and calendar services. It's more functional, secure, and has less downtime. We had hoped for Google integration, but it does not appear that is coming, so unfrankly, we have to move on to something that better suits the needs of our law firm.

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We used it consistently for 12 years, but recent price increase and service decreases mean we will no longer be using it and I cannot in good conscience recommend it to anyone anymore. Two or three years ago, my review would have been glowing, but, in my opinion, the product and price have gone down significantly since then.