Choose GoTo Connect, you'll be glad you did!
Updated September 14, 2022

Choose GoTo Connect, you'll be glad you did!

Karen Caruso | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

I use GoTo Connect for my work phone with an IP phone, and also on my desktop to accept and make calls relating to my work at the Home Builders Association.
  • GoTo Connect has many great features with differing voicemail message capability.
  • GoTo Connect has a great DND Feature
  • GoTo Connect is easy to download to mobile devices with excellent call quality
  • GoTo Connect saves my business money.
  • If GoTo Connect IP phones had a larger screen that would be great.
  • GoTo Connect could make switching between calls much easier.
  • GoTo Connect could use separate buttons to switch between busy and unavailable
  • This system incorporated video conferencing and phone service into one provider, saving at least $1,000 annually for my business.
  • The ability to visually see the number of calls coming in and going out, and whom the call involved, over time shows the utilization of our business from the community and beyond.
  • The ease of use has saved me at least 20 hours in the last year that I would have spent as compared to my prior IP phone service.
The training I received on this system was very simple to follow, and the ability to learn many things on my own was an added bonus that has great value to my business.
If needed (I rarely have to contact my IT person for assistance with this system as compared to prior service with Mitel) my IT person can easily remote in to quickly solve any issues, and with the prior system, there were times he had to physically come in to see what is going on, which cost us more money. This is a money and time-saving system in many respects.
GoTo Connect goes above and beyond when comparing ease of use, cost savings, and time needed to get "going" with this IP system.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo Connect is great for office use, and the use on your desktop is a wonderful feature, but sometimes the call quality on a mobile device is not very good, and when traveling if your signal is not strong enough, calls are unable to be made or received, so if they could improve that it would make this product much more useful.

GoTo Connect Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
8
User templates
Not Rated
Call reports
10
Directory of employee names
8
Answering rules
9
Call recording
10
Call park
9
Call screening
10
Message alerts
1
Video conferencing
10
Audio conferencing
10
Video screen sharing
8
Instant messaging
10
Mobile app for iOS
Not Rated
Mobile app for Android
7