GoTo Meeting can be a great tool.
November 24, 2022

GoTo Meeting can be a great tool.

Marty Pellerin | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Meeting

We primarily use GoTo Meeting for support, training, and product demonstrations. We use GoTo Meeting to view our customers screen to figure out issues and to help them navigate and we show our screen doing software training and demos. The program works well doing demos but has been a challenge for customer to show their screen.
  • Can show your screen and walk customers thru an interactive demo
  • Allows your customer to ask questions while you are doing presentations
  • Allows you to see their screen and help them navigate through inputs
  • Customers consistently have issues signing in.
  • Customers have issues trying to share their screen.
  • With multiple people on calls, difficult to direct the conversation to one person.
  • We do close sales with the presentation capabilities.
  • Great tool to do demos.
  • No negatives
  • Zoom
Been using GoTo Meeting for over 10 years and it is easy for us to navigate and direct customers. Tried other products but they have other issues with logging in and have never replaced GoTo Meeting. GoTo Meeting is good but not great as if has some issues with our customers logging in which is challenging.

Do you think GoTo Meeting delivers good value for the price?

Yes

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

Yes

Did implementation of GoTo Meeting go as expected?

Yes

Would you buy GoTo Meeting again?

Yes

Doing training or demos when you are showing your screen and able to talk about your program and do a show and tell has been very helpful. We use this capability all of the time for product introductions and training. When we have unsophiscated computer literate customers which is often, they have difficulty logging in and navigating through GoTo Meeting. Some find it easy and too many struggle.

GoTo Meeting Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
7
Desktop sharing
6
Whiteboards
5
Calendar integration
8
Meeting initiation
8
Record meetings / events
9
Slideshows
9
Live chat
9
Audience polling
8
Q&A
8
Participant roles & permissions
8
Confidential attendee list
9