Pros and cons of GO to resolve.
August 13, 2024

Pros and cons of GO to resolve.

Muhammad Imtiaz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

Hi, our organization uses Go to Assist or Go to Resolve to track Helpdesk tickets and their resolution status. It provides an excellent summary of the overall business issues. We can trace the timelines; we can trace the person with whom the issue is pending resolution, and we can have performance at a glance of various roles.

Pros

  • The summary of the pending tickets and how long are they due.
  • Graphical representation of the tickets section wise.
  • Performance review at glance of the action owners.
  • Excel export of the report.
  • It helps in planning and utilizing the resources.
  • The notification of the update via email.

Cons

  • Connectivity issue.
  • Need to relaunch app frequently- this need to address.
  • Limited customer support.
  • Remote access problem.
  • Unattended session problem.
  • Cost saving of resources.
  • Networking cost save.
  • Efficiency in reporting and planning of support staff.
  • Good utilization of resources.
  • Multiple machines session simultaneously.
Navigation is easy and friendly. It does almost everything, but being cloud, it gets slow. Session recording is allowed. Zoom in and out feature works very well, especially during remote sessions and multiple machine sessions simultaneously. Dual-screen monitors are accessible. East and convenient user interface. The diagnostics feature is outstanding, and it gives detailed diagnostics of the system. So these are the pros that prompt me to provide such ratings.
Our organization operates across the globe. The feature of an all-in-one IT support and management system is well-suited. It allows us to access devices remotely without interruptions and any significant issues. Helped troubleshoot systems and devices remotely without any further requirements or restrictions on location. Remote access to the system without compromising security. Conversational ticketing helps organizations connect with support engineers without any delay.
Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, etc., other software does not offer the combination of all, like video calls.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

Monitoring and alerts are good security features. Cloud platforms are well suited if the organization's operations are across the globe, as the cloud saves networking and other costs. But if the organization is small, then it is not well suited. In the case of a small organization, it is better to use other economic platforms.

LogMeIn Resolve Feature Ratings

Comments

More Reviews of LogMeIn Resolve

  1. Home
  2. Unified Endpoint Management (UEM) Solutions
  3. LogMeIn Resolve Reviews
  4. User Review of LogMeIn Resolve