Decent All-in-one IT support system
September 09, 2024

Decent All-in-one IT support system

Vishnu Yadav | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We are using GoTo Resolve in our organization for remote support, remote monitoring & management, ticketing and automation of process etc.
First of all, it provide us decent IT ticketing system which enabled our users to create tickets easily and helpdesk agents to resolve the same quickly.
It enabled our helpdesk agents to take remote access of any endpoints easily.
It enabled IT team to view and transfer files from any devices or access their command prompt in background.
It also enabled IT team to monitor single device or group of devices remotely.

Pros

  • You can resolve system related issues via remote access instead of going to user desk.
  • It helps you monitor endpoints remotely
  • It supports unattended remote access.
  • You can view or transfer files from any device in background

Cons

  • Unattended remote access may not work properly sometimes.
  • File transfer functionality needs to be improved
  • It provide us cost effective remote access, RMM and ticketing solution.
  • It improved our productivity
  • It helped us to resolve system related issues quickly through remote access
It is very useful solution for your organization which will help your helpdesk team to resolve system related issues remotely. Even it will enable your IT team to monitor devices remotely. It will provide your users decent ticketing system to raise ticket and track them easily. It's interface is simple and easy to use. Features provided by GoTo Resolve are simply great.
It's All-in-one system for IT support is great which provide us remote access, RMM, ticketing system etc. in one unified system. It helped us to save cost and time and boost our productivity.
We choose GoTo Resolve over AnyDesk due to attractive pricing and All-in-one IT support feature.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

If you are looking for All-in-one IT support for your organization it is perfect choice for you. It will provide cost effective IT ticketing, remote support and remote monitoring & management solution for your organization.

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