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GoTo Webinar -- More Trustworthy Than Zoom
Updated December 06, 2023

GoTo Webinar -- More Trustworthy Than Zoom

Adria Moskowitz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Webinar

We are a small non-profit with state-wide reach. I inherited our GoTo Webinar when I started working at Washington Health Alliance almost 7 years ago. GoTo Webinar includes a free version of GoTo Meeting as well so, theoretically, we can have 2 events going on simultaneously. When the Covid emergency began we increased both the number of administrating staff and meeting participants. We lost our building conference room for which we needed the 800 number so we just cancelled that. We had meetings twice a week that included health care, health plan, government, pharmaceutical and research organizations. One of our member organizations created for another member organization a live dashboard. We were the venue for these organizations to connect so made all these meetings happen using GoTo Webinar. After we got the vaccines developed and distributed, the need for such big meetings (200-500) decreased and GoTo let us change our contract to reduce our staffing and attending needs. They have an amazing video library to host recordings of all these meetings, as well as our member-only All-Alliance meetings (going back 10 years). I do not see an end to our relationship with GoTo Webinar.
  • Responsive to customers changing needs
  • Maintenance of video library
  • Not raising prices or trying to upsell with every communication
  • Social usage like Zoom did so that Zoom became more accepted because it was pushed on the individual sale with a "free" option until it became the normalized product
  • Having 1 login for billing, Meetings and webinar and being able to select the product after login rather than having 3 different sites
  • We were able to reach 8 different sectors of society and keep them all involved with no dropped calls or meetings for 10 years
  • This has enabled us to maintain a permanent member-only video library on our organizations website by linking to the GoTo video library links, and the same for the open community video library
  • Able to have our regular 7 monthly meetings with no conflict with the bigger community connections meetings
For an admin, there is a little bit of training needed. For participants, no training is needed - just click the link.
We needed more participant seats. Plus you can either buy a GoTo Meeting, or buy a GoTo Webinar and get a free GoTo Meeting with it. It is more cost effective that way.

Do you think GoTo Webinar delivers good value for the price?

Yes

Are you happy with GoTo Webinar's feature set?

Yes

Did GoTo Webinar live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Webinar go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Webinar again?

Yes

It is more appropriate for businesses that have many virtual meetings with many individuals. The 800 number is most appropriate for verbal communication where an outside, or long distance number, is not available. It is great for maintaining a video library to send links to unlimited numbers of people. It is not appropriate for individuals. It did not get the social acceptance that Zoom did with their "free" service, which is now mostly gone.

GoTo Webinar Feature Ratings

9.0
Audience polling
9
Q&A
9
4.0
Dashboards
4
6.0
High quality audio
6
Mobile support
Not Rated
6.5
Participant roles & permissions
5
Confidential attendee list
8
8.0
Branding options
8
Integration to Marketing Automation
Not Rated
6.5
Calendar integration
5
Record meetings / events
9
Slideshows
3
Event registration
9

Using GoTo Webinar

9 - Communications, Medical Director, Membership, Executive Director
1 - 8 years experience using it.
  • Video library
  • Video sharing
  • Membership outreach
  • Video sharing
  • membership outreach
  • n/a
Until we get 8 years of video posted elsewhere, we will continue using it.

Evaluating GoTo Webinar and Competitors

  • Ease of Use
At the time we purchased it, nothing else existed like it. Then Zoom came along, then Teams. But GoToWebinar is the only place we can host all our meeting videos.
I don't get to make this decision. If another software existed at a better price for video storage and sharing, we might change it. So far, nothing does.

GoTo Webinar Implementation

It was before my time. I was hired into it and expected to be able to use it.
  • Implemented in-house
  • It was before my time with this organization so I don't know

GoTo Webinar Support

ProsCons
Quick Resolution
Good followup
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
No. It's not worth the price for us.
They have never provided exceptional support. I'm just supposed to figure it out on my own. I usually Google what I need to find.

Using GoTo Webinar

ProsCons
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Scheduling meetings
  • Recording meetings
  • Maintaining video library
  • Sending video links out
  • Anything that requires changing billing or profile