Reboots into safemode - remotely
May 23, 2017
Reboots into safemode - remotely
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToAssist
The IT department uses GoToAssist to manage the organization's workstations and assist users with a variety of technical issues. These problems can range from software questions and training to reporting errors in production applications.
- Restarting workstations in safe mode.
- Remotely accessing workstations to help users.
- Collaborating with others on workstation problems.
- Hasn't been updating the workstation status without a manual check.
- Our GoToAssist service is based on internet access and therefore there isn't any alternate way to use GoToAssist if internet connections drop.
- Doesn't handle multiple monitors that span different resolutions. May distort remote session.
- As a remote IT tool/solution, GoToAssist is an excellent choice and has few negative impacts.
- TeamViewer and RealVNC
This choice came down to cost of licensing for our users.
Using GoToAssist
3 - IT
2 - Helpdesk, Systems Admin, Database Admin
- Being able to restart a workstation remotely and access safe mode
- Being able to restart a workstation remotely
- Being able to restart a workstation remotely and gain remote access to assist users (with their permission)