Reboots into safemode - remotely
May 23, 2017

Reboots into safemode - remotely

David Whittaker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToAssist

The IT department uses GoToAssist to manage the organization's workstations and assist users with a variety of technical issues. These problems can range from software questions and training to reporting errors in production applications.
  • Restarting workstations in safe mode.
  • Remotely accessing workstations to help users.
  • Collaborating with others on workstation problems.
  • Hasn't been updating the workstation status without a manual check.
  • Our GoToAssist service is based on internet access and therefore there isn't any alternate way to use GoToAssist if internet connections drop.
  • Doesn't handle multiple monitors that span different resolutions. May distort remote session.
  • As a remote IT tool/solution, GoToAssist is an excellent choice and has few negative impacts.
This choice came down to cost of licensing for our users.

Well suited for: Wide area network/geographically large foot print

Ill-suited for: Businesses that have poor internet connections

GoTo Resolve Feature Ratings

Using GoToAssist

2 - Helpdesk, Systems Admin, Database Admin
  • Being able to restart a workstation remotely and access safe mode
  • Being able to restart a workstation remotely
  • Being able to restart a workstation remotely and gain remote access to assist users (with their permission)