GoToConnect (formerly Jive) is one of the most scalable appropriate for all business sizes
September 26, 2021

GoToConnect (formerly Jive) is one of the most scalable appropriate for all business sizes

Himanshu Shah | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source

Overall Satisfaction with GoToConnect (formerly Jive)

We use GoToConnect (formerly Jive) as a primary means to communicate with each other in our organization. GoToConnect (formerly Jive) has proved to be a great addition to our organization's app stack. It is an all-in-one platform - it supports messaging, calling, video conferencing, and organizing meetings and external webinars. It is extremely reliable guarantees 99.996% uptimes, low bandwidth usage, and distributed cloud architecture making it one of the most reliable and efficient solutions.
  • Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
  • Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
  • Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.
  • Customer support is not that responsive - although GoToConnect is very reliable and we've needed assistance from the support team very few times, we were not very pleased with the long SLAs, back and forth emails for small things, etc.
  • The initial onboarding and setup process including migrating things over to GoToConnect takes a while since the GoToConnect team has to make some workarounds to have all the data and contacts imported from the older CPaaS. Wish they would have good solutions and plans in place for customers migrating from other CPaaS solutions.
  • I've seen call drops when internally transferring over calls (although very rare, but it's a known issue and the GoToConnect team isn't able to fix this for us yet).
  • Ease of connectivity and collaboration led our team to be better connected at times like these when people are mostly working remotely.
  • With a wide range of feature sets offered by GoToConnect, we have sunsetted several other platforms that we earlier had to use in conjunction with our legacy CPaaS like external PBX systems.
  • A single platform for all the communication and conferencing needs has helped our IT team to better secure and control the regulated and confidential data.
We have had a good experience in deploying and bringing the GoToConnect (formerly Jive) into our organization's stack. We had a few issues and data losses while migrating data and contacts from our legacy CPaaS, but we had backups and GoToConnect (formerly Jive) team was able to recover and transfer the data. We wish that GoToConnect (formerly Jive) had better migration plans so that customers would not have to suffer from data losses (GoToConnect (formerly Jive) team did say that it happens very rarely, but still a data loss is still a critical thing). But apart from this, our overall deployment went great and we were able to go live 2 weeks before the schedule.
GoToConnect (formerly Jive)'s overall call quality is phenomenal in 99.99 % of the cases, as previously mentioned we do experience call drops and lags when transferring calls internally but that is very rare. If that's overlooked we have had no hiccups on the call quality and connectivity. It is extremely great and clearly worth all the investment.
GoToConnect (formerly Jive) scores 10 on 10 when it comes to usability, it is extremely intuitive and easy to use. We have seen great adoption rates from very early on with GoToConnect (formerly Jive), the sole reason being the extremely user-friendly UX and UI. It is rare that a platform as comprehensive and versatile as GoToConnect (formerly Jive) can have a great UI. Kudos to the UX and UI design team.
Yes - We migrated from the legacy in-house built communication platform, it had several loose ends and we were facing quite a lot of connectivity and usability issues with it and hence we decided to migrate over to another solution for our communication and connectivity needs. We've had a great experience with GoToConnect (formerly Jive) in all regards from the feature set to usability to reliability.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

I would recommend GoToConnect (formerly Jive) to anyone looking for a highly scalable CPaaS solution. It is apt for all sizes of businesses and teams ranging from SMBs to larger enterprise-level businesses. It is extremely easy to use and navigate, we have seen great adoption rates when we migrated over to GoToConnect (formerly Jive) from our legacy CPaaS solution. It has got all the features one would expect and can imagine from an enterprise-grade CPaaS system everything ranging from messaging, calling, video conferencing, cloud PBX, and call center features as well.

GoTo Connect Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
7
Call reports
9
Directory of employee names
9
Answering rules
8
Call recording
7
Call park
10
Call screening
7
Message alerts
9
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
9
Mobile app for Android
9