Law Firm that functions remotely now thanks to GoToMyPC
December 18, 2020

Law Firm that functions remotely now thanks to GoToMyPC

Deborah Poindexter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMyPC

My law firm has used GoToMyPC since June 2008. I was married and would be travelling for three (3) weeks and needed to stay connected to the office. COVID has caused our firm to go remote since March 2020 and GoToMyPC has been vital to allowing us to continue to operate. The only hiccup that we have experienced is that sometimes a Windows update will cause the app to close down in the background so we are not able to connect because the computer will show as "unavailable". So someone has to go to the office to enable the app (which sort of defeats the whole purpose), but then it works fine again. I believe the issue is with Windows, but not GoToMyPC.

I have only had to call customer service one time and the person I spoke with was a consummate professional.

Overall, I love GoToMyPC.
  • COVID has caused our firm to go remote since March 2020 and GoToMyPC has been vital to allowing us to continue to operate.
  • I have two screens at my office and I am able to see both screens.
  • Having GoToMyPC is like sitting at my desk in my office downtown. I can be anywhere.
  • Sometimes printing is quirky.
  • Sometimes, when Windows pushes out an update, it will cause the app to shut down in the background and you can't logon to the computer.
  • Sometimes, the screen slides to the left or right.
  • Overall, GoToMyPC has helped my business function.

Do you think GoToMyPC delivers good value for the price?

Yes

Are you happy with GoToMyPC's feature set?

Yes

Did GoToMyPC live up to sales and marketing promises?

Yes

Did implementation of GoToMyPC go as expected?

Yes

Would you buy GoToMyPC again?

Yes

Works 99% of the time if you don't want to go to the office.

GoToMyPC Feature Ratings

Screen sharing
Not Rated
File transfer
9
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated