GoToWebinar will add revenue to your bottom line!
January 30, 2017
GoToWebinar will add revenue to your bottom line!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToWebinar
We primarily use GoToWebinar for new business. The solution allows us to reach prospects as well as clients all over the country. Our presentations are informative and allow us to showcase our expertise within our industry and why they need our services. Our presentations are primarily educational for the attendees with a very soft sell of our services.
- The automated e-mail to registrants. This e-mail allows the registrants to add the webinar to their calendar in a very seamless fashion and in the correct time zone, so there is no confusion and it increases the odds they will actually attend.
- The recording of a webinar and the ability to edit it if need be and e-mail to 2 different segments (both the attendees and registrants who couldn't make the webinar). These e-mails go out to these groups separately, so it allows you to customize the message you send to each segment.
- The reporting is another strength of GoToWebinar. It allows you to see how long the registrants were in the webinar, the answers they had for any polls you conducted during the webinar and their answers to any post-webinar survey questions you have. This actually covers three strengths in one. The reporting, the polls, which engages the attendees during the webinar and the survey, which allows you to learn and improve by getting valuable feedback.
- One weakness is the customization and branding portion is somewhat limited. I'd like to be able to put a message on the registration page that differs from the automated e-mails that go out.
- When you send out a webinar recording to someone not already registered after the webinar, the link they click on is basically a registration page, and once they register the video will display, which is fine, I just wish it could be a little more clear, it just seemed a little odd to me, I think the template could be cleaned up a bit here, perhaps the video embedded on the initial page and they register on that page for it to play, I'm not sure what the answer is here.
- The current post webinar survey is only displayed on a users screen after the webinar. I think it would be nice to add a feature where you can send a link to people to after the fact to ask them to fill out the survey once you look at the report and see who didn't fill it out. I found a work around for this, but I think it would be a nice feature to auto generate a survey link that you can send out in personal e-mail, similar to the registration link.
I believe GoToWebinar is a best in class option, although not perfect, I think for delivering an overall solution to hosting webinars, it's the total package. I ultimately chose GoToWebinar because I was very familiar with GoToMeetings which I really liked and it just made the most sense for us. And to be honest, I didn't have time to or want to do a thorough evaluation of multiple products. GotoWebinar's customer service and sales people are top notch when ensuring you get what you need and the answers you're looking for. The tutorials are very helpful and their online resources to troubleshooting came in very handy.
GoTo Webinar Feature Ratings
GoToWebinar Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
No - For our needs, we only paid for the minimum subscription
Yes, we were in the middle of a live webinar and I had a question that had just come up, so I called Citrix support and they understood the urgency and they calmly and quickly gave me the answer I needed and it relieved the anxiety level of the entire team.
Using GoToWebinar
Pros | Cons |
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Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | None |
- The registration set-up
- The confirmation e-mails
- The reporting
- The recording of a webinar
- Audio troubleshooting, but that could have been a # of issues and really isn't a problem with the solution
- To be honest, I don't think it's difficult or cumbersome at all.
Yes, but I don't use it