Essential Business Tool
September 26, 2019

Essential Business Tool

James OToole | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

We use it for all calls to the business. Forwarding options, message options, call blocking and fax. In addition, I find it useful for looking up callers who hang up. All caller numbers are recorded to toll-free numbers, even blocked ones. The new option that allows you to have a local number and be able to list it with any name and call with an iPhone app is invaluable.
  • Message boxes.
  • Call forwarding.
  • iPhone calling app.
  • Through the past 20 years, they have added many features based on suggestions. I cannot think of anything else I would want.
  • Increases number of clients.
  • Increased volume.
  • Customer satisfaction.
I have not needed to use any other product.
They are there 24/7 and the first person to answer the phone solves the problem or suggests a solution to a business concern.

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

It is essential for our business and is very inexpensive.

Grasshopper Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
10
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
10
Call screening
Not Rated
Message alerts
10
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated