Hops Over The Competition!
September 26, 2019

Hops Over The Competition!

James Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

We use it to get calls to different departments and on the road associates. It also gives us a more professional image.
  • The option of voice over services.
  • The routing of callers.
  • Fax service.
  • VM transcript.
  • Larger minute plans.
  • Fax out services.
  • Being able to have a professional image while on the go is very important to me.
  • Being able to call my customer back from my Grasshopper number a very nice feature.
  • Being able to give individual extensions to my other employees is wonderful.
The amount of features is unmatched by the other service I've used. It's not a fair comparison, however, I will say that the features work very well. I've never had a client complain, only compliments, so as far as I'm concerned. The price for the value is good.
Every issue I've had was resolved ASAP. Whether it was a billing matter or education on new features or functionality, it was explained quickly and concisely.

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

It is well suited for small businesses and allows employees to work from anywhere and is very cost-effective.

Grasshopper Feature Ratings

Call reports
9
Directory of employee names
9
Answering rules
10
Call screening
10
Message alerts
10
Mobile app for iOS
9
Mobile app for Android
9