Pros and cons of Grasshopper
September 19, 2019

Pros and cons of Grasshopper

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

Grasshopper is very convenient and makes us mobile-friendly since we are always on the go.
  • Makes your phone like an 800 number.
  • Mobile access.
  • Ability to control the settings while being on the go.
  • Doesn't show the number calling, only shows your own number.
  • Sometimes tells us we missed a call when that was not actually the case.
  • It has helped us maintain professionalism.
  • It is frustrating not being able to see who is calling.
Other systems just aren't as user-friendly.
Anytime i've need something it's been taken care of!

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

No

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

Grasshopper is well suited for those who work on the road and need the professionalism of having an 800 number but can't always be in the office.

Grasshopper Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
8
Call reports
8
Directory of employee names
8
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
8
Video conferencing
8
Audio conferencing
8
Video screen sharing
8
Instant messaging
8
Mobile app for iOS
10
Mobile app for Android
1