Grasshopper is a great virtual phone solution for small businesses with easy extensions, call screening, and personalized greetings
Overall Satisfaction with Grasshopper
Grasshopper is an easy and affordable phone solution for our business. We've been using Grasshopper for over 9 years now. We use it with two numbers and multiple extensions that allow us to easily route calls to the appropriate place. Being a small team we don't want everyone constantly dealing with support over the phone. Grasshopper allows us to have personal extensions that will get our customers in touch with us directly when necessary, and have unknown calls go straight to voicemail so that they are not disturbing our team.
- Easy routing to multiple phone numbers including mobile phones
- Call screening and flexible extension directories
- Ability to receive voicemails as emails with audio attachments
- The web interface is outdated and could use a design update.
- Voicemail transcription has an additional cost
- Grasshopper allows us to easily deal with customers via correct person and channel without the need for a hardware solution.
- Grasshopper allows our team to be mobile and accessible from the same number or extension, even while traveling.
For some small businesses that want a virtual phone number, Skype might also be an option. We use Skype as well, but it is not a replacement for the features of Grasshopper. Skype can give you a virtual number, but it won't provide extensions, caller directory, complex forwarding options, call screening, and other features like Grasshopper does. We've been using Grasshopper for over 9 years now and see no reason to look for an alternative.
Do you think Grasshopper delivers good value for the price?
Yes
Are you happy with Grasshopper's feature set?
Yes
Did Grasshopper live up to sales and marketing promises?
Yes
Did implementation of Grasshopper go as expected?
Yes
Would you buy Grasshopper again?
Yes